Return policy.

Quality Assurance

Each item purchased from Holland & Hygge is carefully checked for quality assurance before being packaged and dispatched to you.

Damaged or Incorrect Items

In the unlikely event that your gift box or its contents are incorrect or arrive damaged, please:

  • Contact us using the contact form.

  • Provide photos to help us assess the damage.

  • Choose between a replacement, exchange, credit, or refund, based on the extent of the issue and your preference.

We can only process replacements, exchanges, credits, or refunds for purchases made within 14 days.

Refund Process

  • Refunds will be credited back to the original payment method used at checkout.

Order Cancellation & Amendments

  • Orders are typically dispatched within 48 hours once they are received.

  • If you need to cancel or amend your order, please contact us immediately using the contact form.

  • Orders cannot be cancelled or amended once they have been prepared and dispatched with our couriers for delivery.

Returning Gift Boxes

If you or the recipient are unsatisfied with the gift box and its contents:

  • Return the box and contents in their original condition within 14 days of the dispatch date.

  • Return shipping costs are your responsibility.

  • Please contact us via the contact form to initiate the return process.

Delivery Issues & Re-delivery Fees

If your gift box has been dispatched, but not yet delivered:

  • It must first be delivered before it can be returned to us.

  • A re-delivery fee will apply for sending the gift box to the same or an alternate address.

Reasons for Returned Gift Boxes

A gift box may be returned for one of the following reasons:

  • A card was left, but the recipient did not respond to arrange re-delivery.

  • A card was left, but the recipient did not pick up the package from the designated location.

  • The recipient is unknown at the address or has moved.

  • Incorrect or insufficient address details.

  • Delivery was refused.

  • No access to a secure building or complex to deliver or leave a card.

  • The recipient was discharged from a hospital or checked out of a hotel.

  • There was no safe location to leave the parcel.

A re-delivery fee will apply if any of the above reasons occur.

Courier Policies

Our couriers are unable to call or text recipients prior to delivery or after an unsuccessful attempt to confirm an address.